NCERT BOOK CLASS 12TH Business Studies MCQ
Chapter 6 : Staffing
Important MCQs with Answers
1. What is the first step in the staffing process?
(a) Selection
(b) Recruitment
(c) Human Resource Planning
(d) Training
Answer: (c) Human Resource Planning
2. Which of the following is not an objective of staffing?
(a) Placing the right person in the right job
(b) Developing employees’ skills
(c) Achieving organizational goals
(d) Reducing production costs
Answer: (d) Reducing production costs
3. Recruitment means:
(a) Terminating employees
(b) Attracting qualified candidates
(c) Training employees
(d) Evaluating employees
Answer: (b) Attracting qualified candidates
4. The selection process includes:
(a) Interview
(b) Tests
(c) Background verification
(d) All of the above
Answer: (d) All of the above
5. The main purpose of training is:
(a) Improving employees’ skills
(b) Motivating employees
(c) Enhancing organizational productivity
(d) All of the above
Answer: (d) All of the above
6. An example of on-the-job training is:
(a) Internship
(b) Workshops
(c) Seminars
(d) Lectures
Answer: (a) Internship
7. Off-the-job training includes:
(a) Workplace training
(b) Classroom-based training
(c) Apprenticeship
(d) Coaching
Answer: (b) Classroom-based training
8. Employee development is related to:
(a) Long-term skill development
(b) Immediate job training
(c) Salary increment
(d) Promotion
Answer: (a) Long-term skill development
9. The purpose of performance appraisal is:
(a) Assessing employees’ work
(b) Making promotion decisions
(c) Identifying training needs
(d) All of the above
Answer: (d) All of the above
10. Which of the following is not a function of staffing?
(a) Recruitment
(b) Selection
(c) Marketing
(d) Training
Answer: (c) Marketing
11. The main function of Human Resource Management is:
(a) Staffing
(b) Financial Management
(c) Production Management
(d) Marketing Management
Answer: (a) Staffing
12. The benefit of internal recruitment is:
(a) Boosts employee morale
(b) Brings new ideas
(c) Increases external competition
(d) Incurs high costs
Answer: (a) Boosts employee morale
13. A disadvantage of external recruitment is:
(a) Increases internal competition
(b) Takes more time
(c) Limited candidates available
(d) Reduces training costs
Answer: (b) Takes more time
14. Staffing is important in management because:
(a) It helps achieve organizational goals
(b) It motivates employees
(c) It ensures efficient use of human resources
(d) All of the above
Answer: (d) All of the above
15. Which is the final step in employee selection?
(a) Interview
(b) Job offer
(c) Background check
(d) Medical test
Answer: (b) Job offer
16. Which step comes after selection in the staffing process?
(a) Recruitment
(b) Placement
(c) Training
(d) Human Resource Planning
Answer: (b) Placement
17. The primary purpose of job analysis is:
(a) Punishing employees
(b) Determining job requirements and responsibilities
(c) Preparing salary structures
(d) Increasing competition among employees
Answer: (b) Determining job requirements and responsibilities
18. Which of the following is not a source of internal recruitment?
(a) Promotion
(b) Transfer
(c) Employment Exchange
(d) Employee referrals
Answer: (c) Employment Exchange
19. The objective of management training is:
(a) Developing technical skills
(b) Developing leadership qualities
(c) Increasing physical ability
(d) Reducing production costs
Answer: (b) Developing leadership qualities
20. In which performance appraisal method are employees compared with each other?
(a) Graphic Rating Scale
(b) 360-Degree Feedback
(c) Balanced Scorecard
(d) Forced Comparison
Answer: (d) Forced Comparison
21. Which of the following is not a type of training?
(a) Orientation training
(b) Apprenticeship training
(c) Executive training
(d) Financial training
Answer: (d) Financial training
22. The primary purpose of an interview in employee selection is:
(a) Assessing the candidate’s personality
(b) Testing technical knowledge
(c) Evaluating communication skills
(d) All of the above
Answer: (d) All of the above
23. The first step in Human Resource Planning is:
(a) Demand forecasting
(b) Supply forecasting
(c) Job analysis
(d) Workload analysis
Answer: (c) Job analysis
24. Which of the following is a source of external recruitment?
(a) Promotion
(b) Campus placement
(c) Transfer
(d) Employee suggestion
Answer: (b) Campus placement
25. In the “Vestibule” training method:
(a) Employees train at the actual workplace
(b) Employees train in a simulated environment
(c) Training is only provided online
(d) Only theoretical training is given
Answer: (b) Employees train in a simulated environment
26. In the staffing process, ‘Induction’ means:
(a) Familiarizing new employees with the organization
(b) Terminating employees
(c) Evaluating employee performance
(d) Motivating employees
Answer: (a) Familiarizing new employees with the organization
27. Which of the following is not a method of performance appraisal?
(a) Checklist
(b) Critical Incident
(c) Behaviorally Anchored Rating Scale (BARS)
(d) Budgeting
Answer: (d) Budgeting
28. The primary benefit of ‘Job Rotation’ is:
(a) Employees get opportunities to learn diverse skills
(b) Reduces organizational costs
(c) Employees receive higher salaries
(d) Improves production quality
Answer: (a) Employees get opportunities to learn diverse skills
29. Which of the following is not a benefit of training?
(a) Increased productivity
(b) Improved employee morale
(c) Increased organizational costs
(d) Reduced accidents
Answer: (c) Increased organizational costs
30. The key difference between ‘Mentoring’ and ‘Coaching’ is:
(a) Mentoring is long-term, while coaching is short-term
(b) Mentoring focuses only on technical skills
(c) Coaching is only for senior managers
(d) Mentoring is formal, while coaching is informal
Answer: (a) Mentoring is long-term, while coaching is short-term
31. In the staffing process, ‘Placement’ refers to:
(a) Assigning employees to suitable roles based on their qualifications
(b) Training employees
(c) Evaluating employees
(d) Terminating employees
Answer: (a) Assigning employees to suitable roles based on their qualifications
32. A disadvantage of ‘On-the-Job Training’ is:
(a) It is expensive
(b) Causes workplace disturbance
(c) Trainees do not gain real experience
(d) It is not time-consuming
Answer: (b) Causes workplace disturbance
33. Which of the following is not an objective of performance appraisal?
(a) Providing a basis for salary increments
(b) Motivating employees
(c) Reducing production costs
(d) Identifying training needs
Answer: (c) Reducing production costs
34. The primary purpose of ‘Induction Training’ is:
(a) Familiarizing new employees with organizational culture
(b) Teaching technical skills
(c) Evaluating employees
(d) Promoting employees
Answer: (a) Familiarizing new employees with organizational culture
35. Which of the following is not a function of Human Resource Management (HRM)?
(a) Recruitment
(b) Selection
(c) Production planning
(d) Training
Answer: (c) Production planning
36. An advantage of ‘Off-the-Job Training’ is:
(a) Employees learn from experts
(b) No workplace disruption
(c) It is less expensive
(d) Employees gain immediate practical experience
Answer: (a) Employees learn from experts
37. The key difference between ‘Recruitment’ and ‘Selection’ is:
(a) Recruitment is a positive process, while selection is negative
(b) Recruitment takes less time
(c) Selection occurs before recruitment
(d) Recruitment includes tests
Answer: (a) Recruitment is a positive process, while selection is negative
38. ‘Apprenticeship Training’ is most suitable for:
(a) Managerial roles
(b) Technical and skilled jobs
(c) Unskilled laborers
(d) Only senior employees
Answer: (b) Technical and skilled jobs
39. In the ‘360-Degree Feedback’ method of performance appraisal:
(a) Only senior officers evaluate
(b) Includes self-appraisal by the employee
(c) Feedback is taken from peers, subordinates, and customers
(d) Only written tests are conducted
Answer: (c) Feedback is taken from peers, subordinates, and customers
40. Which of the following is not a staffing function?
(a) Career planning
(b) Job evaluation
(c) Wage administration
(d) Production control
Answer: (d) Production control
41. The two main components of ‘Job Analysis’ are:
(a) Job description and job specification
(b) Recruitment and selection
(c) Training and development
(d) Evaluation and rewards
Answer: (a) Job description and job specification
42. Which statement is correct regarding an ‘Interview’?
(a) It only checks technical knowledge
(b) It is the only step in the selection process
(c) It assesses the candidate’s personality and communication skills
(d) It is conducted only for senior positions
Answer: (c) It assesses the candidate’s personality and communication skills
43. ‘Competency Mapping’ relates to:
(a) Aligning employees’ skills with organizational needs
(b) Preparing a workplace map
(c) Designing salary structures
(d) Analyzing production processes
Answer: (a) Aligning employees’ skills with organizational needs
44. The purpose of ‘Succession Planning’ is:
(a) Preparing future leaders for key organizational roles
(b) Terminating employees
(c) Modifying salary structures
(d) Reducing production costs
Answer: (a) Preparing future leaders for key organizational roles
45. The primary objective of an ‘HR Audit’ is:
(a) Evaluating HR policies and practices
(b) Reducing employee headcount
(c) Increasing salaries
(d) Boosting production
Answer: (a) Evaluating HR policies and practices
46. A benefit of ‘Flexi-Time’ work arrangements is:
(a) Helps employees maintain work-life balance
(b) Reduces organizational productivity
(c) Increases management control
(d) Decreases competition among employees
Answer: (a) Helps employees maintain work-life balance
47. The purpose of a ‘Grievance Redressal’ process is:
(a) Resolving employee complaints
(b) Training employees
(c) Evaluating employees
(d) Promoting employees
Answer: (a) Resolving employee complaints
48. ‘Employee Welfare’ includes:
(a) Health facilities
(b) Housing facilities
(c) Recreational facilities
(d) All of the above
Answer: (d) All of the above
49. ‘Employee Stock Option Plan (ESOP)’ relates to:
(a) Giving employees the right to buy company shares
(b) Training employees
(c) Appraising employees
(d) Terminating employees
Answer: (a) Giving employees the right to buy company shares
50. ‘HRIS (Human Resource Information System)’ is used for:
(a) Managing HR data
(b) Controlling production processes
(c) Designing marketing strategies
(d) Financial accounting
Answer: (a) Managing HR data
51. The purpose of ‘Orientation’ in the staffing process is:
(a) Familiarizing new employees with organizational policies
(b) Determining employee salaries
(c) Improving production processes
(d) Conducting market research
Answer: (a) Familiarizing new employees with organizational policies
52. ‘Competency Based Interview’ focuses on:
(a) Candidate’s past experience and skills
(b) Candidate’s educational qualifications
(c) Candidate’s personal relationships
(d) Candidate’s physical ability
Answer: (a) Candidate’s past experience and skills
53. ‘Benchmarking’ involves:
(a) Studying best practices of other organizations
(b) Determining employee salaries
(c) Setting product prices
(d) Increasing market share
Answer: (a) Studying best practices of other organizations
54. ‘Aptitude Test’ measures:
(a) Ability to learn a specific task
(b) Physical strength
(c) Financial knowledge
(d) Social relations
Answer: (a) Ability to learn a specific task
55. The benefit of ‘Cross-Functional Training’ is:
(a) Employees learn tasks from different departments
(b) Reduces training costs
(c) Employees receive higher salaries
(d) Increases production speed
Answer: (a) Employees learn tasks from different departments
56. The main objective of ‘HR Development’ is:
(a) Developing the organization’s human capital
(b) Reducing production costs
(c) Expanding market reach
(d) Purchasing new technology
Answer: (a) Developing the organization’s human capital
57. ‘Performance Management System’ includes:
(a) Goal setting
(b) Feedback
(c) Development planning
(d) All of the above
Answer: (d) All of the above
58. ‘Talent Management’ relates to:
(a) Identifying and developing talented employees
(b) Managing financial resources
(c) Improving production processes
(d) Market research
Answer: (a) Identifying and developing talented employees
59. ‘Work-Life Balance’ can be achieved through:
(a) Flexible work hours
(b) Remote work options
(c) Leave policies
(d) All of the above
Answer: (d) All of the above
60. Ways to improve ‘Employee Engagement’ include:
(a) Involving employees in decision-making
(b) Recognition programs
(c) Career development opportunities
(d) All of the above
Answer: (d) All of the above
61. Benefits of ‘Succession Planning’ include:
(a) Ensures leadership continuity
(b) Boosts employee morale
(c) Reduces need for external hiring
(d) All of the above
Answer: (d) All of the above
62. The purpose of ‘Diversity Management’ is:
(a) Integrating employees from diverse backgrounds
(b) Reducing employee headcount
(c) Cutting production costs
(d) Increasing market share
Answer: (a) Integrating employees from diverse backgrounds
63. ‘HR Metrics’ are used to:
(a) Measure HR performance
(b) Check product quality
(c) Determine market prices
(d) Calculate financial profits
Answer: (a) Measure HR performance
64. ‘Employee Empowerment’ means:
(a) Giving employees decision-making authority
(b) Increasing salaries
(c) Reducing work hours
(d) Providing more holidays
Answer: (a) Giving employees decision-making authority
65. ‘Corporate Social Responsibility (CSR)’ includes:
(a) Environmental protection
(b) Social welfare
(c) Ethical business practices
(d) All of the above
Answer: (d) All of the above
66. The purpose of ‘Whistleblower Policy’ is:
(a) Providing protection for reporting unethical practices
(b) Increasing employee salaries
(c) Reducing production costs
(d) Expanding markets
Answer: (a) Providing protection for reporting unethical practices
67. ‘Hygiene Factors’ in Motivation Theory include:
(a) Company policies
(b) Salary
(c) Working conditions
(d) All of the above
Answer: (d) All of the above
68. Benefits of ‘Employee Suggestion Scheme’ include:
(a) Promotes innovation
(b) Increases job satisfaction
(c) Drives organizational improvement
(d) All of the above
Answer: (d) All of the above
69. ‘Competency Framework’ includes:
(a) Knowledge
(b) Skills
(c) Attitudes
(d) All of the above
Answer: (d) All of the above
70. ‘HR Portal’ is used for:
(a) Employee self-service
(b) Providing training materials
(c) Sharing company news
(d) All of the above
Answer: (d) All of the above
71. In ‘Gig Economy’, employees:
(a) Work temporary/freelance jobs
(b) Have permanent employment
(c) Work only part-time
(d) Hold government jobs
Answer: (a) Work temporary/freelance jobs
72. ‘People Analytics’ is used to:
(a) Analyze employee data
(b) Improve production processes
(c) Conduct market research
(d) Financial planning
Answer: (a) Analyze employee data
73. Challenges of ‘Remote Working’ include:
(a) Team coordination difficulties
(b) Maintaining work-life balance
(c) Need for technical infrastructure
(d) All of the above
Answer: (d) All of the above
74. Key factors for ‘Employee Retention’ are:
(a) Career growth opportunities
(b) Competitive salaries
(c) Job satisfaction
(d) All of the above
Answer: (d) All of the above
75. ‘Forecasting’ involves:
(a) Predicting HR requirements
(b) Preparing sales forecasts
(c) Calculating production costs
(d) Analyzing market share
Answer: (a) Predicting HR requirements